News Tech: The University of Technology Sydney (UTS) has switched from Oracle to Rimini Street in order to receive better support and security for its Oracle database and technological platforms, according to the company. Rimini Street, Inc. (Nasdaq: RMNI) is a leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The University has benefitted from shorter wait times for support inquiries, higher-quality services, and inventive, cutting-edge security to safeguard its database and application middleware. By lowering the amount of IT support labour needed and allowing resources to be concentrated on the quick transition to hybrid learning, Rimini Street is also assisting the University in coping with the ongoing IT skills shortage.
“UTS, like all universities in Australia, has had to rapidly transition to a hybrid learning model that includes classroom and online service delivery. There are many innovations and technologies needed for the transition to hybrid learning; budgets are tightening across the board and the quality-of-service delivery expectations remain the same or higher,” said Daniel Benad, group vice president and regional general manager, Australia, New Zealand and Oceania, Rimini Street. “Students can now log into their online classes from almost anywhere in the world which adds a new layer of complexity for the IT team. Fast, reliable, and secure systems are needed to keep up with the changing world and to remain a leading provider in the education market.”
UTS has about 45,000 students and 4,000 employees, making it one of the top universities in Australia. The university’s personnel, procedures, and culture are supported digitally by the IT department, which has 300 employees overall. The University had difficulties as a result of the pandemic, such as a significant transition to online study and remote work, as well as a developing IT skills gap. Budgets for IT have decreased as a result of the sharp reduction in the number of international students enrolling in Australian universities. Due to these restrictions, UTS had to more effectively refocus its strategic resources.
Focusing on the big issues with more time and money to spare
“UTS is relatively new to the hybrid working and learning space, and it’s important to be mindful of risks from such a rapid transformation,” said Kelly.
In order to lessen the burden on its IT team and to improve support, security, and operational expenses for its Oracle Database landscape, the University started to explore these options. UTS used the enterprise software support and security options from Rimini Street. Lowering Costs and Response Times
Every client of Rimini Street benefits from the firm’s adaptable, top-tier enterprise software support approach, which includes an industry-leading SLA of 10-minute response times for all urgent Priority 1 issues. Additionally, each customer receives a primary support engineer with an average of 20 years of enterprise software experience who is supported by a group of functional and technical experts. Additionally, Rimini Street’s Database Management Services give UTS access to fresh knowledge from knowledgeable and accommodating professionals. Since the company has partnered with Rimini Street, handling support issues is simpler and faster, and knowledgeable engineers are always on call to address problems.
“Being able to shrink how much time is spent on routine work has really allowed us to prioritise the bigger picture, and Rimini Street gives us time back in our day,” said Kelly. “The team is no longer worried about how long a patch or upgrade will take, how long it’ll take to get issues resolved, or how many hours they’ll have to dedicate to something routine. Rimini Street has taken care of that for us, and having such a quick turnaround for support has really eased up our workload. “Rimini Street gives us high-quality support for these business-as-usual activities without breaking our budget. Being able to be flexible with what senior ICT staff we hire means we’re putting a microscope on what our team actually needs, rather than allowing necessity to dictate it.”
“Completed security enhancements include secure identity management and access controls,” said Kelly. “Thanks to Rimini Street, we now have time and budget to spare and we are now looking at developing and deploying additional security measures utilizing a cloud-first strategy. We’re also working on automating service management and migrating to the cloud anything that improves the quality of user experience.” “UTS is yet another example of an institution that has benefited from Rimini Street’s comprehensive and effective database support and security,” said Benad. “As international borders continue to open and students choose Australia as an education destination, UTS’ improved service delivery and flexibility supporting a hybrid education model will play a huge part in improving the student learning experience.”
With enough time and resources, UTS was able to create and implement further corporate security improvements. Furthermore, UTS had confidence in Rimini Street’s security solutions that it would be safe and continue to function even as it added new security measures. Rimini Street Protect – Proactive Security
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