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The pandemic has taught American casinos valuable lessons

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In Science and Space: Most U.S. casinos were forced to close for months due to the COVID outbreak, which had a negative impact on payroll, revenue, and earnings.

Executives from significant gambling companies claimed the adjustments they were compelled to make due to the epidemic had some advantages when speaking at the East Coast Gaming Congress.

However, experts at a significant casino conference on Thursday noted that the forced closures and carefully regulated recoveries also taught the sector valuable lessons that will last even after the pandemic is a distant memory.

Caesars Entertainment CEO Thomas Reeg remarked, “We learned things that we can’t undo.

We haven’t returned to buffets, he declared. Certainly not enjoyable. Employees found it awful to be closed for so long. But numerous lessons were also learned.

“What we did — and we may need to do it again — is when we were closed, we put in every form of health and safety screening you could do,” including hand sanitizers and barriers between player positions at table games, precautions that were frequently used at casinos across the nation. Once the casinos were permitted to reopen in the middle of 2020, according to Cordish, those costs paid off handsomely.

People returned in droves to the casinos, especially when we conducted these things, because they were sick of being cooped up, he claimed. “Business has been booming ever since we reopened.” The pandemic, said to Eric Hausler, CEO of Greenwood Racing, which operates the Parx casino in Pennsylvania, made him aware of one particular risk.

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He recalled, “We had a restaurant that was open every day for lunch and never turned a profit. After being shut down due to the epidemic, the casino reopened, and “We didn’t bring it back, and no one ever said a word about it.” An like experience was encountered by Jeff Gural, owner of two racetrack casinos in upstate New York.

In other locations, daily upkeep of casino hotels rooms has succumbed to the pandemic. The biggest casino workers’ union in Atlantic City complained to the state in June that four casinos were breaking the law by failing to clean guest hotel rooms every day. One of the casinos even stated it didn’t have enough housekeepers to clean every room every day. According to experts in the hospitality sector, resorts all throughout the country have abandoned the daily room cleaning norm due to a lack of housekeeping staff and some clients’ reluctance to let hotel workers into their rooms while they are there.

Gural also claimed that coming to terms with his mistakes made it simpler for him to reduce his spending on items like billboards, car giveaways, and broadcast advertisements. He remarked, “We had a Subway sandwich place that didn’t function. “Then we made it into a pizza restaurant, but it didn’t succeed. It was suggested that it be turned into a sushi restaurant, but I don’t enjoy sushi. And it was successful.

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