Citizens will have access to Digilocker through the MyGov Helpdesk on WhatsApp

Citizens will have access to Digilocker through the MyGov Helpdesk on WhatsApp

Citizens will now be able to utilize the MyGov Helpdesk on WhatsApp to use the Digilocker service, as part of a major drive to make Government services more accessible, inclusive, transparent, and simple. This includes setting up and verifying their Digilocker account on WhatsApp, as well as downloading papers such as their PAN card, driver’s license, and vehicle registration certificate.

Citizens will have access to Digilocker through the MyGov Helpdesk on WhatsApp

MyGov Helpdesk will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the following documents with ease and convenience, from the safety of their homes.

The government has been working on “Ease of Living” through Digital India under Prime Minister Narendra Modi’s leadership. In this context, the MyGov Helpdesk on WhatsApp is a significant step toward ensuring that citizens have access to governance and government services.

PAN card

CBSE Class X Passing Certificate

Driving License

Vehicle Registration Certificate (RC)

Insurance Policy – Two Wheeler

Class X Marksheet Class XII Marksheet

Insurance Policy Document ( Life and Non-life available on Digilocker) WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.

Since its launch in March 2020, the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp has served as a critical instrument in fighting the COVID-19 pandemic by offering people authentic sources of COVID-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads. So far over 80 million people have reached out to the helpdesk, over 33 million vaccine certificates have been downloaded and millions of vaccination appointments have been booked across the country. With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.

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