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Delhi Metro to run ‘Customer Satisfaction Survey’ from August 1

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News Tech: To improve passenger services and quality, Delhi Metro Rail Corporation (DMRC) has launched the 8th edition of the 2022 Online Customer Satisfaction Survey. to collect feedback from commuters on key elements. Extensive questionnaires are used to obtain detailed feedback from participating commuters on individual topics. Polls also look for suggestions for improvement, if any. “Commuters who wish to participate in the survey can submit their entries by visiting the DMRC’s official website, www.delhimetrorail.com, and clicking the link on the website’s home page,” it said.

Delhi Metro organizes this survey to find out what passengers think about the services offered to them. The results of the survey will help us evaluate various components of our metro facilities and services and make any necessary improvements based on the feedback we receive.

Survey forms are available in both English and Hindi. This survey includes seven topics on which we ask for your feedback. Topic survey links will be available on the DMRC website for four days to be completed by participants only. After 4 days, the following topic will be open for feedback. Voting closes in 28 days as there are 7 topics in the poll. Commuters can provide feedback on key aspects of metro operations such as availability and accessibility, facilities provided to customers, information, quality of service, customer service, metro out-of-area, safety, security, and comfort.

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